Privacy Policy

1. Introduction

At GoSingles Ltd ("GoSingles", "we", "us" or "our"), we respect your privacy and are committed to protecting your personal information.

As a specialist tour operator organising holidays for solo travellers, we collect and process personal information to manage enquiries, reservations, flights, accommodation, transfers, excursions and other travel arrangements.

This Privacy Policy explains how we collect, use, share, store and protect your personal information, together with your rights under UK data protection legislation.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Who We Are

GoSingles Ltd is a UK-based travel company providing organised holidays and travel services, primarily for solo travellers.

For the purposes of UK GDPR, GoSingles Ltd is the data controller for personal information collected and processed in connection with our own business activities.

Data Controller: GoSingles Ltd
Registered Office: 7 Arundel Street, Manchester M15 4JZ

3. Information We Collect

Depending on your enquiry, booking or relationship with us, we may collect the following personal information:

Personal and Contact Information

• Full name, title and date of birth

• Residential address and postcode

• Email address and telephone number

• Emergency contact details

• Nationality and country of residence

Travel and Booking Information

• Passport details, where required

• Flight and airline booking information

• Accommodation and room preferences

• Holiday dates, destinations and itineraries

• Travel insurance details, where provided

• Special assistance and accessibility requirements

• Dietary requirements and other relevant requests

Financial and Transaction Information

• Booking deposits and payment records

• Payment status and transaction references

• Refund and cancellation records

• Relevant billing information

Payment card information may be processed by our authorised payment service providers. The extent to which GoSingles receives or retains payment card details depends on the payment method and systems used.

Communications and Customer Service

• Email correspondence and telephone enquiries

• Booking amendments and special requests

• Complaints, feedback and customer reviews

• Communications with our representatives and customer service team

• Telephone recordings, where calls are recorded and appropriate notice has been provided

Website and Digital Information

When you visit our website, we may collect technical information such as your IP address, browser type, device information, website usage and cookie preferences, depending on the technologies in use.

4. How We Collect Your Information

We may collect personal information when you:

• Make an enquiry or book a holiday

• Contact us by telephone, email or through our website

• Complete a booking form

• Provide passport or travel documentation

• Subscribe to our newsletters or promotional communications

• Participate in customer surveys or submit reviews

• Communicate with our representatives during your holiday

We may also receive relevant information from authorised travel agents, booking intermediaries, airlines, hotels and other suppliers, where necessary to manage your travel arrangements.

If another person makes a booking on your behalf, we may receive your information from that person.

5. How We Use Your Information

We use personal information for the following purposes:

Managing Your Holiday

To confirm bookings, arrange flights, accommodation, airport transfers, excursions and other services included in your holiday.

Customer Communication

To send booking confirmations, invoices, travel documentation, departure information, flight updates and other important information relating to your holiday.

Providing Assistance

To respond to enquiries, manage requests, provide assistance during your holiday and investigate complaints.

Legal and Regulatory Compliance

To comply with applicable legal, financial, aviation, immigration, accounting and regulatory requirements.

Business Administration

To maintain booking records, manage payments, process refunds, prevent fraud, resolve disputes and improve our services.

Marketing

To provide information about future GoSingles holidays, special offers, brochures and travel-related services where permitted by law.

6. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on:

Contractual Necessity

Where processing is necessary to enter into or perform our contract with you, including arranging and administering your holiday.

Legal Obligations

Where information must be processed to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests may include improving customer service, maintaining business records, preventing fraud, handling complaints and protecting our legal interests.

Consent

Where consent is required, including certain marketing activities or other processing for which consent is the appropriate lawful basis.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

7. Sensitive Personal Information

In certain circumstances, you may voluntarily provide information relating to your health, disability, mobility, dietary requirements or other personal circumstances so that appropriate travel arrangements can be considered.

Some of this information may constitute special category personal data under UK GDPR.

We will process such information only where an appropriate lawful basis and additional legal condition apply, including explicit consent where appropriate.

We will share relevant information with suppliers only where necessary and lawful, taking account of the purpose for which it was provided.

Please avoid providing sensitive personal information that is not relevant to your travel arrangements.

8. Sharing Information with Travel Suppliers

To provide your holiday, we may need to share relevant personal information with:

• Airlines and flight-booking providers

• Hotels and accommodation providers

• Airport transfer companies

• Local ground handling agents

• Tour guides and destination representatives

• Cruise operators and excursion providers

• Travel technology and reservation system providers

• Payment processors and financial service providers

• Regulatory authorities and government agencies where required

We seek to share only the information reasonably necessary for the relevant service.

Some suppliers act as independent data controllers and process information in accordance with their own legal obligations and privacy policies.

Others may process personal information on our behalf under appropriate contractual arrangements.

We do not sell customers' personal information to third-party marketing companies.

9. Group Airline Bookings and Online Check-In

As GoSingles specialises in organised group holidays, we may arrange flights for several passengers travelling on the same service under a shared airline booking reference, sometimes known as a Passenger Name Record (PNR). This is an established booking arrangement used within the travel industry.

Where passengers are booked under a shared airline reference, we may provide the airline's booking reference, website address or online check-in instructions to enable passengers to complete the airline's check-in requirements. Depending on the airline's system, certain information associated with the shared reservation, such as the names of other passengers included in that reservation, may be visible.

GoSingles does not intend for unrelated passengers to gain unnecessary access to one another's private contact details, dates of birth, passport information or other personal information.

We recognise that shared booking arrangements must be managed in accordance with applicable data protection requirements. We will take reasonable and appropriate steps to minimise unnecessary disclosure, review the privacy implications of shared reservations and raise identified concerns with the relevant airline or booking provider.

Airlines operate their own reservation and check-in systems and may act as independent data controllers in relation to information processed through those systems.

Nothing in this section limits your statutory data protection rights or removes any responsibility GoSingles may have under applicable law.

10. Overseas Transfers of Personal Information

As we organise international holidays, it may be necessary to transfer relevant personal information to suppliers located outside the United Kingdom.

These may include airlines, hotels, destination management companies, ground handling agents and local authorities.

Some countries may have different data protection laws from those in the UK.

Where international transfers are subject to UK GDPR transfer restrictions, we will use an applicable legal transfer mechanism, such as UK adequacy regulations, appropriate contractual safeguards or a permitted exception where relevant.

Where a transfer is necessary to fulfil your travel arrangements, we will seek to limit the information shared to what is required for that purpose.

You may contact us for further information about applicable international transfer safeguards.

11. Marketing Communications

We may send information about GoSingles holidays, new destinations, brochures, special offers and related travel services where we have a lawful basis and comply with applicable electronic marketing rules.

We may rely on your consent or, where the legal requirements are satisfied, the existing-customer marketing exception commonly known as the soft opt-in.

We may send you promotional emails about GoSingles holidays, additional travel services and special offers that may be of interest to you based on your previous bookings or enquiries, where permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails or by contacting us directly. Unsubscribing will not affect essential communications relating to your existing bookings.

Unsubscribing from marketing does not prevent us from sending essential communications relating to an existing booking.

12. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the online experience.

Some cookies are essential for the operation of the website. Others, including certain analytics and advertising cookies, may require your consent before being placed on your device. Where required, we will provide an appropriate cookie consent mechanism allowing you to accept or reject non-essential cookies.

Further information about the cookies used on our website should be available through our Cookie Policy or cookie preferences facility.

13. Telephone Calls and Customer Communications

We may record certain telephone calls for legitimate business purposes, including staff training, quality assurance, complaint handling and maintaining accurate records of important conversations.

Where calls are recorded, we will provide appropriate notice and process recordings in accordance with applicable data protection requirements.

Recordings will be accessible only to authorised personnel and retained for an appropriate period based on their purpose and any relevant legal requirements.

We may also communicate with customers through email, telephone, SMS or messaging services such as WhatsApp where appropriate for their holiday arrangements.

14. Photographs, Reviews and Testimonials

During our holidays, photographs or videos may be taken by customers, representatives or other authorised individuals.

Where GoSingles wishes to use identifiable photographs, videos or testimonials for promotional purposes, we will ensure that an appropriate lawful basis applies and obtain consent where required.

Customers who do not wish to participate in promotional photography should inform the relevant representative or contact GoSingles.

Photographs and personal information shared independently by other travellers are outside GoSingles' direct control, although we will take reasonable steps to address concerns involving activities organised by us.

15. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, misuse or disclosure.

These measures may include access controls, secure booking systems, staff procedures, supplier oversight and restrictions on access to customer records.

We review our procedures where necessary, including when concerns or incidents are brought to our attention.

Although no electronic system can guarantee absolute security, we aim to maintain safeguards proportionate to the information we process and the risks involved.

16. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, meeting legal requirements, resolving disputes and maintaining appropriate business records.

Retention periods may vary depending on the type of information and its purpose.

For example:

• Booking and financial records may be retained for applicable accounting, tax and legal requirements.

• Customer service and complaint records may be retained for an appropriate period having regard to potential disputes or legal claims.

• Passport and other travel documentation will be retained only for as long as necessary for the relevant purpose or applicable legal requirements.

• Marketing information will be retained while there is a valid basis for its use, subject to periodic review and your right to unsubscribe or object.

• Telephone recordings will be retained according to the relevant business purpose and applicable retention schedule.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it, unless continued retention is legally justified.

17. Your Data Protection Rights

Subject to applicable legal conditions and exceptions, you have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to processing based on legitimate interests.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Be informed about certain automated decision-making where applicable.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

To exercise your rights, please contact us using the details in Section 21.

We may request reasonable information to verify your identity before responding.

We will normally respond to valid requests within one month, subject to any permitted extension under applicable law.

18. Personal Data Breaches

We take reports of suspected personal data breaches seriously.

Where a concern is raised, we will assess the circumstances, investigate where appropriate and take reasonable steps to contain and address any identified risk.

Where required by applicable law, we will notify the Information Commissioner's Office and affected individuals.

Customers who believe their personal information has been accessed, disclosed or used inappropriately should contact us promptly using the details provided below.

19. Third-Party Websites and Services

Our website, booking communications or travel documents may contain links to third-party websites, including airline check-in systems, payment platforms, accommodation providers and other travel suppliers.

These organisations may operate their own privacy policies and process personal information as independent data controllers.

We encourage customers to review the relevant privacy information when using third-party services.

This does not affect any legal responsibilities GoSingles may have in relation to its own processing activities or arrangements with those providers.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations, technology or our data protection practices.

The latest version will be published on www.gosingles.co.uk, together with its effective date.

Where changes materially affect how we process personal information, we will provide additional notice where required by law.

21. Contact Us

If you have any questions about this Privacy Policy, how your personal information is processed or wish to exercise your data protection rights, please contact:

GoSingles Ltd
For the attention of: Privacy / Data Protection Enquiries
Email: bookings@gosingles.co.uk
Postal Address: 7 Arundel Street, Manchester M15 4JZ
Website: www.gosingles.co.uk

22. Complaints to the Information Commissioner's Office

If you are dissatisfied with how we have handled your personal information or responded to a data protection concern, please contact us first so that we have an opportunity to investigate and address the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

Nothing in this Privacy Policy restricts your statutory rights under applicable data protection legislation.